Privacy Policy

At DN Mechanical, we respect and value your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your data. By using our services and website, you agree to the terms outlined in this policy.

Last updated - July 2025

1. Information We Collect

We collect the following types of personal information from customers:

Personal Identification Information: Name, email address, phone number, and mailing address.

Vehicle Information: Vehicle make, model, year, VIN (Vehicle Identification Number), and service history.

Payment Information: Credit card details or other payment methods, including billing information.

Service History: Records of services performed, repairs, and parts purchased for your vehicle.

Website Usage Data: Information about how you use our website, including your IP address, browser type, and interaction with the website.

2. How We Use Your Information

We use your information for the following purposes:

To provide vehicle servicing and repair services: We use your personal and vehicle information to schedule appointments, provide quotes, and perform repairs or maintenance on your vehicle.

To process payments: Your payment details are used to process transactions for services rendered.

To communicate with you: We may use your contact information to send you appointment reminders, updates on your vehicle’s service status, or other necessary communications related to our services.

To improve our services: We may use your information to enhance our website functionality and customer service experience.

To comply with legal obligations: We may need to retain your information for legal or regulatory requirements.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

With service providers: We may share your information with third-party companies that assist in delivering our services, such as payment processors, parts suppliers, or technicians.

For legal reasons: We may disclose your information if required to do so by law or in response to a valid legal process (e.g., court order or subpoena).

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, please be aware that no method of transmission over the internet or electronic storage is completely secure.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update: You may request access to the personal data we hold about you and update or correct any inaccuracies.

Delete Information: You may request that we delete your personal data, subject to certain legal exceptions.

Opt-Out of Communications: You can opt out of marketing communications at any time by following the unsubscribe instructions in emails or by contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your user experience. These technologies collect information such as your browsing habits and preferences. You can control cookie settings through your browser, but please note that disabling cookies may impact your ability to use certain features of our website.

7. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.