Customer: The person or entity requesting or receiving vehicle services.
Vehicle: The vehicle presented for servicing or repair.
2. Bookings and Appointments
All bookings are subject to availability.
Appointments must be confirmed in advance.
We reserve the right to reschedule or cancel appointments due to unforeseen circumstances with prior notice.
3. Estimates and Quotations
Initial estimates or quotations provided are based on information available at the time.
Final costs may vary depending on additional work or parts required, which will be communicated and approved by the customer before proceeding.
4. Damage Pre-Inspection and Possible Damage
Upon vehicle drop-off, a thorough pre-inspection will be conducted to document the vehicle’s existing condition and any visible damage.
The Customer acknowledges that some existing damage may not be apparent until disassembly or servicing has begun.
While every precaution is taken to avoid damage, some minor risks (e.g., scratches, paint chips, or incidental damages) may occur during servicing or repair work.
The Service Provider will not be held responsible for any pre-existing damage or incidental damage not caused by negligence.
Any new or accidental damage caused by the Service Provider during servicing will be reported promptly and addressed according to agreed terms.
5. Vehicle Drop-Off and Collection
Customers must provide accurate information about the vehicle and service requirements.
The vehicle must be dropped off and collected at agreed times.
The Service Provider is not responsible for any delays caused by late drop-off or collection.
6. Liability and Warranty
We guarantee workmanship for a period of 90 days on repairs conducted.
Parts supplied by third parties carry their own manufacturer warranties.
We are not liable for any indirect, incidental, or consequential damages.
The customer is responsible for removing personal belongings from the vehicle prior to service.
7. Payment Terms
Payment is due in full upon completion of the service unless otherwise agreed.
We accept cash or bank transfer.
Late payments may incur additional fees.
8. Customer Responsibilities
Provide full disclosure of the vehicle’s history and any known issues.
Inform us of any special requirements or safety considerations.
9. Cancellation and No-Show Policy
Cancellations must be made at least 24 hours before the appointment.
Late cancellations or no-shows may incur a cancellation fee.
10. Privacy
Customer information will be handled in accordance with our Privacy Policy and applicable laws.
We will not share your personal data with third parties without your consent, except where required by law.
11. Vehicle Storage
We may hold vehicles on our premises after service completion for a maximum of 7 days.
After this period, additional storage fees may apply.
12. Acceptance of Terms
By utilizing our services, you agree to these Terms and Conditions.
We reserve the right to update these terms at any time without prior notice.
